Repose has a piece in the puzzle to solve RBAC for ticketing.

Overall scope is for Ticketing and FAWS as the first adopter. Solution should be designed in such a way that can be leveraged for other cloud providers, such as Google or Azure.

In general, ticketing RBAC scope:

• Create tickets within the context of a product account

• Express the service level to product account directly

• Assign a badge to a product account

• Assign a team directly to an product account

• View a user’s tickets across accounts

• View all the tickets in a product account

• Prioritize product account tickets effectively…

• Need to align the product ticketing ask with…

• Need to align ticketing RBAC at the AWS level

  • Long term solution

https://one.rackspace.com/pages/viewpage.action?title=Account+Type+Ticketing+and+RBAC&spaceKey=~btaylor